bdx247 Privacy Policy — How We Handle Your Personal Data

1 Information We Collect

bdx247 collects personal information from you in two primary ways: information you provide directly during registration and account use, and information that is collected automatically through your interaction with the platform. We collect only what is necessary to provide a safe, compliant, and high-quality service.

1.1 Information You Provide Directly

When you register an account, complete the KYC (Know Your Customer) verification process, make a deposit or withdrawal, contact our support team, or participate in a promotion, you may provide us with the following categories of personal information:

• Identity Information: Full legal name, date of birth, nationality, and a copy of a government-issued photo ID (such as a National ID Card or passport).
• Contact Information: Email address, mobile phone number, and residential address in Bangladesh.
• Financial Information: Mobile financial service account details (bKash, Nagad, Rocket, Upay phone numbers), bank account details (where applicable for bank transfer), and transaction records. We do not store full card numbers for international card payments — these are processed by certified third-party payment processors.
• Account Credentials: Your chosen username and a hashed (never plain-text) version of your password.
• Support Communications: Records of any messages, emails, or live chat conversations you have with the bdx247 support team.
• Responsible Gaming Preferences: Any self-exclusion requests, deposit limits, time-out preferences, or other responsible gaming settings you activate through your account.

1.2 Information Collected Automatically

When you access and use the bdx247 platform, certain technical and behavioural data is collected automatically through your browser and device. This includes:

• Device and Browser Data: IP address, browser type and version, operating system, device type (mobile, tablet, desktop), and screen resolution.
• Usage and Behavioural Data: Pages visited, games played, bets placed, session duration, click patterns, and navigation paths within the platform.
• Geolocation Data: General geographic location derived from your IP address (country and city level). We do not collect precise GPS coordinates unless explicitly required and consented to for a specific feature.
• Cookie and Tracking Data: Information gathered through cookies, pixel tags, and similar technologies as described in Section 4 of this Policy.

2 How We Use Your Data

bdx247 processes your personal information for specific, legitimate purposes. We do not process your data in ways that are incompatible with the purpose for which it was originally collected. The primary purposes for which we use your data are as follows:

2.1 Marketing Communications

bdx247 will only send you promotional emails, SMS notifications, or in-platform messages about bonuses, promotions, and new features if you have actively opted in to receive such communications during registration or through your account settings. You may withdraw your consent to receive marketing communications at any time by clicking the unsubscribe link in any promotional email, adjusting your notification preferences in your account settings, or contacting support at [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before the withdrawal.

2.2 Automated Decision-Making

bdx247 uses automated systems to detect potentially fraudulent activity, identify unusual betting patterns, and flag accounts for review. These automated processes may result in temporary account restrictions while an investigation is conducted. You have the right to request human review of any automated decision that has a significant effect on your account, by contacting our compliance team at [email protected].

3 Data Sharing and Third Parties

bdx247 does not sell, rent, or trade your personal information to third parties for their own commercial purposes. However, in order to deliver our services effectively, we share certain categories of data with trusted third-party partners under strict contractual data protection obligations. All third parties with whom we share data are required to handle your information in accordance with applicable data protection principles.

3.1 Categories of Third-Party Recipients

• Payment Processors: bKash, Nagad, Rocket, Upay, and international card processors (Visa/Mastercard network partners) receive the minimum financial information required to process your transactions. These providers operate their own privacy policies which govern their handling of your data.
• Game Content Providers: Third-party game studios including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe may receive anonymised session identifiers to deliver game content and settle game outcomes. These providers do not receive your full personal profile.
• KYC and Identity Verification Partners: In order to complete the mandatory Know Your Customer process, we may share identity documents with accredited third-party verification service providers. These providers are bound by strict data handling agreements and do not use your documents for any purpose beyond identity verification.
• Analytics and Platform Monitoring: Anonymised or pseudonymised usage data may be shared with platform analytics providers to help us understand how players use the platform and identify areas for improvement. No personally identifiable information is shared with analytics providers.
• Legal and Regulatory Authorities: bdx247 may be required to disclose personal information to law enforcement agencies, regulatory bodies, or courts in response to lawful requests. We will comply with such requests while taking reasonable steps to ensure the minimum necessary information is disclosed.

3.2 International Data Transfers

Some of the third-party service providers described above may be located or operate servers outside Bangladesh. Where your personal data is transferred internationally, bdx247 ensures that appropriate safeguards are in place — including contractual data processing agreements — to maintain a level of protection equivalent to the standards described in this Privacy Policy. By using the bdx247 platform, you acknowledge that your data may be processed outside your country of residence for the purposes described in this Policy.

4 Cookies and Tracking Technologies

bdx247 uses cookies and similar tracking technologies to operate the platform, personalise your experience, maintain session security, and gather anonymised analytical insights. This section explains what cookies we use, why we use them, and how you can manage your cookie preferences.

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember your actions and preferences over a period of time, so you do not have to re-enter them every time you visit or navigate between pages. Cookies can be session-based (deleted when you close your browser) or persistent (remaining on your device for a set period).

4.2 Types of Cookies We Use

• Strictly Necessary Cookies: These are essential for the platform to function. They enable core features such as maintaining your login session, storing items in your account, and ensuring platform security. These cookies cannot be disabled without significantly affecting the functionality of the platform.
• Functional Cookies: These remember your preferences — such as your chosen language, display settings, and notification preferences — so that the platform behaves consistently across visits.
• Analytical Cookies: These collect anonymised information about how players use the platform — which pages are visited most frequently, where users navigate from, and how long sessions last. This data is used solely to improve the platform experience and is not linked to your personal identity.
• Security and Fraud Detection Cookies: These help us detect suspicious activity, prevent unauthorised account access, and protect against fraud. They are a critical part of our account security infrastructure.

4.3 Managing Cookies

Most modern browsers allow you to control cookies through your browser settings. You can choose to block all cookies, delete existing cookies, or receive a notification when a cookie is placed. Please note that disabling strictly necessary cookies will impair your ability to use the bdx247 platform — in particular, you may be unable to maintain a login session or access your account securely. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

5 Data Security and Storage

bdx247 implements a comprehensive set of technical and organisational security measures to protect your personal information against unauthorised access, accidental loss, destruction, alteration, or disclosure. While no system can guarantee absolute security, we continuously invest in our security infrastructure to maintain the highest practical standards.

5.1 Technical Security Measures

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using industry-standard Transport Layer Security (TLS) protocols. Our platform operates exclusively over HTTPS.
• Password Hashing: User passwords are stored in hashed form using a strong cryptographic hashing algorithm. bdx247 staff cannot view or retrieve your plain-text password under any circumstances.
• Secure Payment Processing: Financial transaction data is processed through PCI DSS-compliant payment partners. Full card numbers and full mobile wallet credentials are never stored on bdx247 servers.
• Access Controls: Internal access to personal data is strictly limited to staff who require it to perform their duties. All staff with data access are subject to confidentiality obligations and regular security training.
• Intrusion Detection: Our infrastructure is monitored 24/7 for suspicious activity, unauthorised access attempts, and anomalous data patterns.

5.2 Data Storage Location

bdx247 stores player data on servers hosted in secure, access-controlled data centres. Where data is stored or processed outside Bangladesh (for example, by third-party analytics or verification partners), appropriate contractual safeguards are in place as described in Section 3.2.

5.3 Data Breach Notification

In the unlikely event of a personal data breach that poses a risk to affected players, bdx247 will notify impacted users as promptly as possible and take immediate steps to contain the breach, mitigate harm, and prevent recurrence. Notifications will be sent to the email address associated with your account.

6 Your Privacy Rights

bdx247 respects your rights over your personal data. The following rights are available to all registered players and may be exercised by submitting a written request to [email protected]. We will acknowledge your request within 5 business days and aim to fulfil it within 30 calendar days, subject to identity verification.

6.1 Right of Access

You have the right to request a copy of the personal data that bdx247 holds about you. Upon receipt of a verified request, we will provide you with a summary of the categories of data held, the purposes for which it is processed, and, where applicable, the third parties to whom it has been disclosed.

6.2 Right to Rectification

If any personal information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections (such as a misspelled name or an outdated phone number) can often be made directly through your account settings. For corrections that affect identity verification records, you may be asked to resubmit relevant documentation.

6.3 Right to Erasure

You may request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent and there is no overriding legal basis for continued processing. Please note that bdx247 is required to retain certain categories of data (such as transaction records and KYC documents) for a minimum retention period to comply with anti-money laundering obligations. In these cases, we will erase what we legally can and explain what must be retained and for how long.

6.4 Right to Restriction of Processing

You may request that we restrict the processing of your data in certain circumstances, such as while a dispute about the accuracy of the data is being resolved. During a restriction period, we will continue to store your data but will not actively process it beyond what is necessary to maintain the restriction.

6.5 Right to Withdraw Consent

Where processing is based on your consent — for example, receiving promotional communications — you may withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of any processing carried out prior to withdrawal. You can manage consent via your account notification settings or by emailing [email protected].

6.6 Exercising Your Rights

To exercise any of the rights described above, please send a written request to [email protected] from the email address registered to your bdx247 account. We will verify your identity before processing any data subject request to protect against unauthorised access to your information. There is no charge for exercising these rights unless a request is manifestly unfounded or excessive, in which case a reasonable fee or refusal may apply.

7 Data Retention Policy

bdx247 retains personal information only for as long as is necessary to fulfil the purposes for which it was collected, and to comply with applicable legal and regulatory obligations. The following retention periods apply as a general guide:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with your identity. Where deletion is requested before the end of a mandatory retention period, we will retain only the minimum data required to fulfil our legal obligations and inform you of what is being retained and why.

8 Updates to This Policy

bdx247 may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or the services we offer. When we make material changes to this Policy, we will:

• Update the "Last Updated" date displayed at the top of this document.
• Post a prominent notice on the bdx247 homepage or within your account dashboard for a minimum of 14 days following the change.
• Send an email notification to all registered players where the changes are significant enough to materially affect your privacy rights or how we use your data.

Your continued use of the bdx247 platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of the changes. We encourage you to review this page periodically to stay informed about how we are protecting your information.

8.1 Contact Us About Privacy

If you have any questions, concerns, or complaints about this Privacy Policy or the way bdx247 handles your personal data, please contact our support team:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 through your bdx247 account dashboard
• Response Time: Email within 24 hours; live chat typically under 5 minutes

All privacy-related queries and complaints are handled by our dedicated compliance team and are logged for quality assurance purposes. We take privacy concerns seriously and commit to responding to all enquiries in a thorough and timely manner.